ESCWA Publication: E/ESCWA/TDD/2019/TP.3
Publication Type: Reports & studies
Publication Subject: Government Electronic and Mobile Services (GEMS) maturity index
Cluster: Statistics, Information Society and Technology
Focus Area: Technology & innovation
Initiatives: Government electronic & mobile services
SDGs: Goal 9: Industry, Innovation and Infrastructure, Goal 16: Peace, Justice and Strong Institutions, Goal 17: Partnerships for the Goals
Keywords: Development, Digital technology, E-government, Innovations, Technology
Government Electronic and Mobile Services (GEMS) maturity index - 2019
January 2020
GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of life cycle has been adopted in service selection; any individual needs these services at different stages of life, and each company requires them since its establishment to its close.
Related content
Technology & innovation
,
GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of life cycle has been adopted in service selection; any individual needs these services at different stages of life, and each company requires them since its establishment to its close.
